Complaints
At MyWardrobe.shop, we are committed to ensuring that every customer is satisfied with their products and services. If you have any queries or are not happy with your order for any reason, our customer service team is ready to resolve the issue.
Steps to Make a Complaint:
- Contact Us: Reach out to us directly via telephone or email. Please provide your full name, address, order number, the reason for your complaint, and how you would like MyWardrobe.shop to assist you.
- Email: [Provide Email Address]
- Telephone: [Provide Telephone Number]
What You Can Expect from Us:
- Acknowledgment: We will acknowledge your complaint in writing within three working days of receipt.
- Investigation: Our team will thoroughly investigate your complaint and may ask additional questions to fully understand the issue.
- Resolution Discussion: We will discuss potential solutions with you, aiming to meet your desired outcome.
- Progress Updates: You will be kept informed of the progress of our investigation and proposed actions.
- Final Response: We strive to provide a final response within 14 working days of receiving your complaint. If there are any delays, we will communicate the reasons and keep you updated.
At MyWardrobe.shop, we endeavor to resolve all complaints promptly and efficiently, ensuring your satisfaction with our products and services.